Return & Refund Policy

Last Updated: 03/12/2023

Thank you for shopping at https://m7empire.com

If, for any reason, you are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchased with us.

 

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Business Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Munesha Seven OPC PRIVATE LIMITED Located at A-4, Inderprasth Enclave, Meerut Road, Ghaziabad, Uttar Pradesh, 201001, IN.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://m7empire.com

You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

GENERAL RETURN POLICY

Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.

 

EXCHANGE POLICY

Products can be exchanged for a different size or colour variation, provided that such variation is available. Customers are allowed to exchange for item within 7 days. Exchanges exceeding 7 days will not be processed. 

In order to be eligible for exchanges make sure that these following conditions are met:

  • Product must be returned in its original packaging
  • Product wasn't used or damaged
  • Product must include original tags (if applicable)
  • Product must have the receipt or proof of purchase

You are required to ship back the product for the item to be inspected and replaced.

You exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.

 

Cancellation Policy:

You can cancel an order by clicking on the Cancel link/button.

You will be able to cancel an order till the time it is dispatched from the seller. In case you are unable to cancel an order from the app or website, you can reject the order at doorstep.

 

Refund Policy:

Refund against Cancellation:

Customers shall get Refund against Cancellation of Order or any failed payment in the form of vouchers of same value which can be redeemed within 180 days from the date of issue on the website https://m7empire.com.

Refund against Return:

Customers shall get Refund against Return of Order or any failed payment in the form of vouchers of same value which can be redeemed within 180 days from the date of issue on the website https://m7empire.com.

 

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, please do not hesitate to contact us through our:

Email Address: support@m7empire.com

You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.